Refund policy

How and when refunds reach you.

Timing

• We start the refund as soon as a cancellation is confirmed.
• It goes back to the original payment method. UPI refunds often arrive within a day or two; cards and net banking usually take 5–7 working days, depending on your bank.
• You'll get an email and a refund receipt on your booking page when it's processed.

Amounts

The refund amount follows the cancellation rules shown before you paid - see the Cancellation policy. The platform service fee (if any) is refunded only when the provider or we cancel.

Deposits

Refundable security deposits for vehicles and gear are collected and returned by the provider at the end of the rental, under the rules on the listing. If a deposit isn't returned as agreed, contact support with your booking reference and we'll step in.

Missing refund?

If a refund hasn't reached you within 10 working days, email support@kashmirride.com with your booking reference. We'll share the bank reference number so your bank can trace it.