Provider agreement

The key terms for businesses that list on KashmirRide. Providers accept these when they submit their account for review.

Listing your services

• Describe services accurately, with your own photos and text. Don't copy descriptions or photos from other businesses.
• Keep prices, availability and policies up to date. The price shown at booking is the price you honour.
• Upload the documents your service type requires and renew them before they expire. Listings that depend on an expired document are paused automatically.

Handling bookings

• Answer requests and quote requests within 24 hours. Unanswered requests expire and lower your response rate.
• Share driver and vehicle details before pickup.
• Cancel only when unavoidable. Customers always get a full refund when you cancel, and your cancellation rate is shown on your profile.
• Don't ask customers to pay outside the platform for a booking made here, except the balance and deposit shown on the booking.

Money

• Commission is charged on the rental price (before taxes) at the rate shown in your dashboard for each category.
• When a service is completed, your statement is credited with the amount we collected online, less any platform fee, and debited the commission.
• Payouts are sent to your registered bank account. Your statement shows every entry.
• You are responsible for your own taxes, including GST on your services.

Reviews and conduct

Don't offer incentives for reviews or try to influence them. You can reply publicly to any review. Harassment, discrimination or unsafe conduct will lead to suspension.

Data

Use customer details only to deliver the booked service. Don't add customers to marketing lists without their consent.