Grievance redressal

If something went wrong and our support team hasn't resolved it, you can escalate to our Grievance Officer, as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

• Name: Grievance Officer
• Email: grievance@kashmirride.com
• Address: KashmirRide, Srinagar, Jammu & Kashmir, India

What to include

• Your booking reference (it starts with KR)
• What happened and what outcome you're asking for
• Any photos or messages that help explain it

Timelines

We acknowledge grievances within 48 hours and aim to resolve them within 30 days. We'll keep you updated by email.

Other contacts

For everyday questions, the Help centre and support team (+91 8529098951, 8 am – 10 pm IST, every day) are faster.